Your Entire Call Ops

Fully Synced and Smarter

by Default

Call Loom combines advanced call tracking, smart routing, and AI-powered analytics into one seamless interface.

Real-Time

Call Intelligence

Call Loom gives your team a live, searchable view of every call interaction. From detailed call logs and real-time call streaming and transcriptions to playback history and quality scores, every touchpoint is automatically recorded and indexed. You can track caller journeys, analyse representative performance, verify outcomes, and extract patterns that inform strategic decisions. This is not just any call tracking platform; its operational intelligence designed for growth-focused teams.

Indexed

Timestamped

And Ready To Review

Call Loom transcribes calls into clean, organized text that teams can revisit, search, and act on. Sales can trace buyer hesitation. Support can close loops with clarity. Managers can coach with real-world examples. Call transcription becomes a quiet but powerful system behind smarter decisions and stronger follow-through.

Crystal-Clear

QA Indicators

Call Loom's quality analysis view generates a structured report for you to act on. From script adherence to pickup time, every parameter is evaluated and easy to read at a glance. You can see which agent followed protocol, what went wrong, and what needs a second look, all without digging through hours of recordings. Call quality assurance teams get the full picture, while managers get real-time insights into customer experience and compliance. With smart tagging and notes built in, coaching becomes less about assumptions and more about precision.

Context-Aware

Call Routing

Powered By AI

Using smart interactive voice response system logic, behavioural data, and caller history, it dynamically routes calls to the most relevant department or agent.Whether it's a returning customer, a new lead, or a follow-up request, every path is optimised to save time and reduce frustration. No toggling, no rerouting, no explaining things twice. Your callers get what they came for, and your team gets the clarity to deliver better results.

Get Instant Help

Any Hour

Any Day

Call Loom's intelligent support layer blends live human assistance with AI-powered responsiveness. Your customer will never feel unheard, whether they have an inquiry at midnight or a complicated follow-up during peak hours. From smart routing to proactive prompts, every chat is driven by context, pulling in caller history, channel data, and CRM insights to give your team a head start before the first reply.

Monitor

Stream

And Respond In Real Time

Call Loom gives you a live, unfiltered view into every ongoing conversation. With a real-time streaming dashboard, your team can listen in, spot issues as they unfold, and offer instant support or escalation when needed. No delays. No missing context. Just live intelligence at your fingertips. You stay informed, agile, and ready to act, no matter which call you're managing or how many teams you're managing - exactly when it matters most