Your privacy and data security are our top priorities
Last Updated: 03 June 2025
Call Loom provides an advanced call tracking and customer engagement platform delivered through a Software-as-a-Service (SaaS) model. At Call Loom, we place the highest importance on the privacy and security of our users, partners, and callers. This Privacy Policy outlines how we handle personal data, defined as any information that can directly or indirectly identify an individual, collected through our website and platform.
All data is stored securely and accessed only by authorized personnel. We implement strong security and compliance protocols to ensure all personal information is processed lawfully and transparently.
This policy applies to all data collected through the Call Loom website through our platform interface, and communications conducted via email, messaging tools, or support channels. It does not apply to data collected offline or through third-party websites, applications, or services that may be linked from our platform but are governed by their own policies.
Call Loom collects data from three primary groups: visitors to our website, users of our platform, and callers who interact with phone numbers issued by Call Loom. For visitors, we may collect information such as IP address, browser type, device information, referring websites, and any details voluntarily submitted through web forms. When you sign up as a user or interact with our software, we collect personal identifiers like name, email, contact details, company information, and account credentials. We also log usage details, session behavior, and support inquiries. For callers, our system may capture caller ID, call timestamps, duration, routing paths, and in some cases, audio recordings or AI-generated transcriptions if such features are enabled by the user who owns the number.
The information we collect is used to deliver and enhance our services, improve system performance, personalize your experience, provide customer support, analyze platform usage, detect fraudulent activity, and ensure legal and contractual compliance. Data collected from call activity is used strictly for call routing, analytics, quality control, and transcription when applicable. We do not sell personal data to third parties, and we do not use call content or transcriptions for advertising purposes.
Our website and application use cookies, pixels, and other tracking technologies to understand usage patterns, manage user sessions, and enhance website performance. These technologies help us measure traffic, identify returning users, and deliver a more seamless browsing experience. By using our site, you consent to the use of these technologies, and you may adjust your browser settings to control or disable them if preferred.
We may share your personal information with third-party service providers who assist us in operating our business, such as infrastructure hosting, customer support platforms, and analytics services. In all cases, these providers are bound by contractual agreements to protect your data. We may also disclose personal information if required to do so by law or in good faith belief that such action is necessary to comply with a legal obligation, protect and defend our rights, prevent fraud, or respond to legal requests from public authorities. In the event of a merger, acquisition, or asset sale, user information may be part of the transferred assets, subject to continued protection under this policy.
Call Loom retains personal data only for as long as necessary to fulfill the purposes for which it was collected. For platform users, this means your account data will be stored until your account is terminated or otherwise requested for deletion, subject to legal or contractual obligations. For callers, data such as caller ID, call metadata, and recordings are retained according to the retention policy set by the user who controls the number, not Call Loom. Once a user deactivates their account or requests deletion, their associated data will be permanently removed unless retention is required under applicable law.
We implement a range of technical, organizational, and administrative safeguards to ensure the security of your personal data. These include encrypted storage, access control mechanisms, secure transmission protocols, and routine system audits. While we take extensive measures to protect your information, no online service is entirely immune to risk. We encourage all users to exercise good security hygiene, such as using strong passwords and safeguarding account credentials.
Depending on your location, your data may be transferred to and processed in data centers outside your country of residence, including in the United States or other jurisdictions where we or our service providers operate. All such transfers are conducted in compliance with international data protection standards, and we rely on legally approved mechanisms such as Standard Contractual Clauses when required by law.
You have the right to access, correct, or delete your personal data stored on our platform. If you wish to withdraw consent, restrict processing, or exercise data portability, you may submit a request to our support team. We will respond in accordance with applicable data privacy laws and aim to resolve all requests promptly. Users also have the right to opt out of marketing communications or non-essential cookies at any time.
Call Loom may integrate with external tools or third-party platforms for analytics, CRM synchronization, or marketing automation. While we carefully vet our partners, their data practices are governed by their own privacy policies. If you choose to enable or link third-party features, please review their terms independently to understand how they handle your information.
Call Loom reserves the right to modify this Privacy Policy at any time to reflect changes in our technology, services, legal obligations, or business practices. Updates will be posted on our website and, where appropriate, we may notify users directly through email or in-app alerts. Your continued use of the platform following any updates constitutes acceptance of the revised policy.
For questions or requests, contact:
Email: callloom@gmail.com
Support Portal: support.callloom.com